Effective Date: July 2025
1. Service Coverage Area
One Line Maintenance provides maintenance and installation services in:
Riyadh, Saudi Arabia
Dammam, Saudi Arabia
Warranty coverage applies only to services performed within these service areas.
2. Warranty Overview
Warranty terms vary depending on the type of service provided. Warranty details will be clearly communicated to the customer before or at the time of service completion.
3. New Replacement Items – 1 Year Warranty
All new replacement items supplied and installed by One Line Maintenance include:
✅ 1 Year Limited Warranty
This covers:
Manufacturing defects
Installation workmanship defects
Functional failure under normal use
This warranty does not cover misuse, improper handling, electrical fluctuations, water damage, or external causes.
4. Repairs – Warranty Policy
In most cases, repair services do not carry a warranty, especially when:
The unit or system is old or previously damaged
Temporary fixes are requested
Internal components are heavily worn
However, if a limited repair warranty is provided, it will be clearly stated on the invoice.
No warranty applies unless specifically mentioned in writing.
5. New Installations & Major Replacements
For new installations and major replacements, warranty coverage may range from:
6 Months
Up to 5 Years
The duration depends on:
Type of equipment
Brand and manufacturer warranty
Nature of installation
Project scope
Warranty period will be specified in writing on the invoice or agreement.
6. What Is Not Covered
Warranty does not cover:
Normal wear and tear
Improper usage or negligence
Damage caused by third parties
Electrical supply issues
Water leakage from external sources
Unauthorized modifications or repairs
Acts of nature (sandstorms, flooding, fire, etc.)
Manufacturer warranties apply separately where applicable.
7. Customer Responsibilities
To maintain warranty validity, the customer must:
Use the equipment properly
Follow maintenance instructions
Contact us immediately upon noticing an issue
Allow our team to inspect before third-party repair
Failure to follow these conditions may void warranty.
8. Warranty Claims
To request warranty service, please contact:
One Line Maintenance
Website: onelinemaintenance.com
Email: info@onelinemaintenance.com
Phone: 0500 362 380
Mailing Address: 7205 Shuraih AR Ruayni, Riyadh 12645, Saudi Arabia
Please provide:
Name
Service address
Invoice number
Description of issue
Photos or videos (if possible)
9. Limitation of Liability
Our warranty is limited to repair or replacement of the original serviced item only.
We are not responsible for:
Indirect damages
Property damage beyond the serviced area
Loss of use or business interruption
